Shipping policy

Effective Date: August 23, 2026

Thank you for shopping with Encouraia. This policy explains how physical and digital orders are processed and delivered.

Processing Time

Physical orders are processed within 3–5 business days, Monday through Friday, excluding holidays.

Because our books are prepared for each order, processing time is separate from shipping time.

Shipping & Delivery Time

After processing, physical orders typically arrive within 5–8 business days.

Estimated Total Delivery Time: 8–14 business days

This includes:

  • Processing: 3–5 business days

  • Shipping: 5–8 business days

Delivery estimates may vary due to your location, carrier conditions, holidays, or other circumstances outside our control.

Free U.S. Shipping

We offer free U.S. shipping on all physical books.

There is no minimum purchase requirement for free standard shipping.

Any applicable charges will be clearly displayed before you complete your purchase.

Where We Ship

At this time, we ship physical products within the United States only.

We currently do not offer international shipping for physical products.

Order Tracking

Once your physical order ships, tracking information will be sent to the email address used during checkout when tracking is available.

You can use this information to follow the progress of your delivery.

Digital Products

Digital products, including ebooks and downloadable content, are delivered electronically and do not require shipping.

You will receive access to your digital purchase through the email address used during checkout.

If you experience difficulty accessing your digital purchase, please contact us for assistance.

Shipping Delays

While we work to meet our estimated delivery times, occasional delays may occur due to:

  • Carrier disruptions

  • Holidays

  • High order volume

  • Weather

  • Other circumstances outside our control

If your order appears to be significantly delayed, please contact us and we'll be happy to assist you.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.

Questions About Your Order?

If you have questions about processing, shipping, tracking, or delivery, please contact us.

Email: support@encouraia.com
Customer Support Hours: Monday–Friday, 9 AM–5 PM EST
Response Time: Typically within 24 hours during business days.

Encouraia