Refund policy

Effective Date: August 23, 2026

At Encouraia, we want you to feel confident in your purchase. If something isn't right, we're here to help.

Physical Products

Eligible physical products may be returned within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • A return request must be submitted within 30 days of delivery.

  • Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

To request a return, contact support@encouraia.com with your order number and reason for the return.

Once your return is received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • A photo showing the damage, defect, or incorrect item

If your claim is approved, we'll provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Digital Products

Because digital products are delivered electronically, digital purchases are final once accessed or downloaded.

However, please contact us if:

  • You did not receive access to your digital product.

  • The file is corrupted or cannot be opened.

  • You accidentally purchased the same digital product more than once.

Please contact us within 7 days of purchase if you experience one of these issues.

Depending on the situation, we may resend your download, provide a corrected file, or offer another appropriate resolution.

Refund Processing

Approved refunds are issued to the original payment method.

After a refund is issued, your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges, if applicable, are non-refundable unless the order arrived damaged, defective, or incorrect.

Cancellations

Because some orders may begin processing shortly after purchase, we cannot guarantee that an order can be canceled after it has been placed.

If you need to request a cancellation, contact us as soon as possible at support@encouraia.com.

If the order has already entered production or shipped, it may need to follow our standard return process.

Need Help?

If you have a question about a return, refund, damaged item, or order issue, please contact us.

Email: support@encouraia.com
Customer Support Hours: Monday–Friday, 9 AM–5 PM EST
Response Time: Typically within 24 hours during business days.

We're committed to addressing customer concerns clearly, fairly, and as quickly as possible.

Encouraia