Privacy policy

Effective Date: August 26, 2026

Encouraia (“we,” “us,” or “our”) operates encouraia.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, sign up for email or SMS/text communications, or otherwise interact with our services.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction information

  • Customer-support communications

  • Email and SMS marketing preferences and consent records

  • Device and browser information

  • IP address

  • Website activity and interactions

  • Referring websites or search terms

Payment information is processed securely through Shopify and applicable payment providers. Encouraia does not directly store complete payment-card information.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide physical and digital products

  • Communicate with you about purchases

  • Provide customer support

  • Process returns and refunds

  • Detect and prevent fraud or unauthorized activity

  • Improve our website, products, and customer experience

  • Analyze website traffic and performance

  • Send email and SMS/text marketing communications when you have opted in or when otherwise permitted by applicable law

  • Send product announcements, special offers, discounts, promotions, reminders, and other Encouraia updates

  • Personalize marketing communications and product recommendations

  • Maintain records of marketing consent, preferences, and opt-out requests

  • Comply with applicable legal obligations

How We Share Information

We may share personal information with service providers that help us operate our business and fulfill customer orders.

These may include:

  • Shopify and ecommerce service providers

  • Payment processors

  • Printing and fulfillment providers

  • Shipping carriers

  • Digital-delivery providers

  • Email and SMS marketing platforms

  • Analytics and advertising services

  • Other service providers necessary to operate our store

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.

SMS Consent and Mobile Information

SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

We may share mobile information with service providers that assist us in operating and delivering our SMS/text messaging program, but only as necessary to provide those services on our behalf.

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, measure performance, and support marketing and advertising activities.

Your browser may allow you to block or delete certain cookies. Some website features may not function properly if certain cookies are disabled.

Where applicable, additional privacy choices may be available through the privacy or cookie controls displayed on our website.

Email Marketing Communications

If you choose to receive marketing emails from Encouraia, we may use your email address to send product updates, special offers, new releases, news, and other relevant information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

Unsubscribing from marketing emails does not prevent us from sending transactional or service-related communications when necessary, such as order confirmations, shipping updates, or customer-service messages.

SMS/Text Message Marketing

If you voluntarily provide your mobile phone number and opt in to receive SMS/text messages from Encouraia, we may send you recurring marketing and promotional text messages. These messages may include product announcements, special offers, discounts, promotions, reminders, new releases, and other Encouraia updates.

Consent to receive marketing text messages is not a condition of purchasing any product or service from Encouraia.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to any marketing text message you receive from us. After opting out, you may receive a confirmation message indicating that you have been unsubscribed.

For assistance with our text messaging program, reply HELP or contact us at support@encouraia.com.

Your consent to receive SMS/text messages applies only to Encouraia and service providers acting on our behalf to operate our messaging program.

SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

Carriers are not liable for delayed or undelivered messages.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to certain personal information

  • Request corrections to inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Request information about how your personal information is used or shared

To submit a privacy request, contact us at support@encouraia.com.

We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain appropriate business records, resolve disputes, comply with legal obligations, enforce our agreements, and maintain appropriate records of marketing consent and opt-out requests.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative and technical safeguards designed to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Children's Privacy

Our website and online store are intended for customers who are able to make purchases in accordance with applicable law.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

Our email and SMS marketing programs are not intended to knowingly collect marketing consent from children under 13.

Third-Party Services

Our website may use or link to services operated by third parties.

Their collection and use of personal information are governed by their own privacy policies and practices. We encourage you to review the privacy policies of services you interact with.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, our email or SMS/text messaging practices, or would like to submit a privacy-related request, please contact us.

Encouraia
Kannapolis, North Carolina, United States
Email: support@encouraia.com
Customer Support Hours: Monday–Friday, 9 AM–5 PM EST
Response Time: Typically within 24 hours during business days.