Frequently Asked Questions (FAQ)

Do you offer physical and digital products?

Yes. Encouraia offers both physical and digital products.

  • Physical products: Printed journals, coloring books, and other books shipped to you.

  • Digital products: Ebooks, printable pages, and other downloadable content delivered electronically.

How long does shipping take?

Physical products are made and prepared before shipping.

  • Processing: 3–5 business days

  • Shipping: 5–8 business days

  • Estimated total delivery: 8–14 business days

Tracking information will be emailed to you once your order ships.

How much does shipping cost?

We offer free U.S. shipping on physical books.

Digital products are delivered electronically and do not require shipping.

Do you ship internationally?

At this time, physical products are shipped within the United States only.

How are digital products delivered?

Digital products are delivered electronically after purchase.

You will receive access to your digital purchase through the email address used during checkout. Digital products do not require shipping.

Can I track my order?

Yes. Once your physical order ships, you'll receive an email with tracking information so you can follow its delivery.

What if my order is delayed?

Occasional delays can happen because of carrier disruptions, holidays, high order volume, or other circumstances outside our control.

If you're concerned about your order, please contact us and we'll be happy to help.

What is your return policy?

Eligible physical products may be returned according to our 30-day return policy.

Please review our Refund Policy for complete eligibility requirements, exclusions, and instructions before starting a return.

Can digital products be returned?

Because digital products are delivered electronically, different return and refund conditions may apply.

Please review our Refund Policy for the complete terms that apply to digital purchases.

How can I contact Encouraia?

We're happy to help with questions about your order, shipping, products, or anything else.

Email: support@encouraia.com
Customer Support Hours: Monday–Friday, 9 AM–5 PM EST
Response Time: Typically within 24 hours during business days.