DIGITAL DELIVERY, RETURNS & REFUNDS POLICY

⚡ DIGITAL DELIVERY POLICY – ENCOURAIA (FIXED)

Digital Delivery Policy – Encouraia
Effective Date: 1/31/2026

Encouraia offers digital products designed to inspire growth, connection, and encouragement. This page explains how digital downloads are delivered and supported.

⚡ Instant Access

For all digital products, delivery is instant.

Once your purchase is complete, you will receive:

  • Immediate on-screen access to your download
  • A confirmation email with your download link

🚫 No physical item will be shipped for digital purchases

💻 Accessing Your Download

You can access your files on:

  • iPad or tablet
  • Mobile phone
  • Laptop or desktop computer

Our digital journals and coloring books are designed to be easy to use across multiple devices. Some files may require a compatible PDF reader or annotation app.

🔁 Returns & Refunds (Digital Products)

Due to the nature of digital content, all digital product sales are final once accessed or downloaded.

❌ Non-Refundable Situations

We do not offer refunds for:

  • Digital files that have already been downloaded
  • Accidental purchases
  • Change of mind after purchase
  • Device or app compatibility issues

✅ When We Can Help

We are committed to making sure you receive and can access your purchase.

Please contact us within 7 days of purchase if:

  • You did not receive your download link
  • Your file is corrupted, incomplete, or will not open
  • You are unable to access your purchase

We will:

  • Resend your file
  • Provide a corrected version
  • Assist you in accessing your download

📧 Contact Support

For help with your digital order, contact:

📧 support@encouraia.com
⏱ Response time: 24–48 hours

Please include:

  • Your order number
  • A brief description of the issue

💛 Our Commitment

Encouraia is built on encouragement, intention, and meaningful experiences. If you experience an issue with your order, we are here to support you and ensure you receive your product as intended.